Shipping Policy


Thank you for visiting and shopping at Red Socks Design Group PTY LTD. The following information sets out the terms and conditions that constitute our Shipping Policy.
  1. Processing your Order
    An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
  2. Shipment Processing Time
    Processing time refers to the time it takes for us to prepare your order for shipping.
    After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you if, for some reason, there are any delays.
  3. Shipment Locations
    1. Domestic Only
      Red Socks Design Group PTY LTD does not ship internationally at this time. We ship domestic only - anywhere in Australia.
  4. Shipment rates and delivery estimates
    We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. c,b
    1. Express Shipping
      The order will arrive within 5 business days.
    2. Standard Shipping
      The order will arrive within 14 business days.
    3. Please note:
      1. Business day means Monday to Friday, except holidays.
      2. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
      3. Products may be delivered in separate shipments.
      4. When placing your order, we consider these factors when calculating the Estimated Delivery Date:
        1. Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
        2. Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
      5. Due to lockdowns, energy blackouts, packages to and from our facility in Vic and WA may be delayed. We appreciate your patience during this time.
      6. We will not be responsible for wrong shipping address if you provide incorrect information.
      7. In-store pickup dates vary based on product availability.
  5. Tracking Options
    Red Socks Design Group PTY LTD aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
    1. Domestic and International
      All orders delivered within Australia automatically have tracking.
      International orders are sent with Civic. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
  6. International Customs, Duties and Taxes
    All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Red Socks Design Group PTY LTD is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
  7. Damages
    If there is any damage to the packaging on delivery, contact us immediately at (03) 9431 1122.
  8. Missing or Lost Package
    There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Red Socks Design Group PTY LTD politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at (03) 9431 1122 to report missing or lost packages.
  9. Questions
    If you have any questions about the delivery and shipment of your order, please see our FAQ page,, or contact us at (03) 9431 1122.


Redsock Design is a lighting design studio. We have completed projects across every major city in Australia and New Zealand. Projects we have completed cover a broad range of sectors, High end residential, Multi-residential apartment complexes, retail store rolls outs and commercial projects. With an enormous portfolio comprising over 600 completed projects, redsocks is trusted by its clients and architects alike as a specialist in lighting. We are experienced in delivering exceptional lighting, on time and within budget while meeting every design brief.
We are unique in that we treat each project regardless of size with the same passion and focus.

In addition to the planning and design of artificial light, we also have partnered with many lighting companies that design exceptional luminaires, both decorative and technical.


Lighting is more then just a light..

Light is very special to us... we are after all in the business of light. Light is a unique medium in that it not only is a vital requirement to see, but also has a innate ability to control the mood of a space.

As lighting designers, light is a tool we harness to make sure spaces are not just well lit, but are also an environment that well be a pleasure to live or work in.

Light should be experienced and not necessarily seen. We want to give you the best result while providing the lowest glare, or trying to completely removing the LED diodes from your field of vision completely. The atmosphere of light is our primary goal, we then selected the least intrusive, most visually pleasing solutions to achieve this.

We work with a wide range of technical and decorative lighting manufacturers to make sure we have every tool possible to craft the perfect space for your project.

There is always however more that goes into selecting the right luminare for your project. We pride ourselves on having deep knowledge of available options, both in performance and technical details. Sometimes you are limited by physical construction restraints or needing to comply to specific LUX levels or energy efficacy standards, we can craft an amazing space that meet your requirements.

We are versed in working alongside architects to help craft their vision using both natural and artificial light in combination. We ensure to deliver lighting packages that compliment both in function and aesthetics, their vision.

Our Process

Initial Concept & Planning

At this stage we liase with clients to determine what they need.

  • Define scope of works
  • Develop concept
  • mood board creation
  • Lighting layout
  • schedule of luminares
  • Cost estimate

Nuts & Bolts Time

Here we get into the weeds to make sure our proposal will work in every regard for the client.

  • Datasheets and technical specifications on each selection
  • Control gear allocated for bluetooth and RGBW options
  • Lux calulations
  • J6 calculations
  • Design reports

Construction Documents

  • Final specs
  • Detailed Lighting Plan
  • Final Lux Reports
  • Detailed Track Layouts and components
  • Design of lighting scenes
  • Notes for electrical contractors for any specialty products (1-10V for example)

Site Inspection Final Adjustments

  • Final adjustments to directional fittings